How Do I Use the Live Chat Feature?

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How to Enable Live Chat for Your Event

If you are setting up a new event, select the Clean, Flyer or Modern Template, and then select the radio button next to 'Enable Chat'.

If you would like to enable chat for an existing event, click on Events > Event List > Event Title > Title & Options. Choose the Clean, Flyer or Modern template, then select the radio button next to 'Enable Chat'.

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Using Chat as a Host

When chat is enabled, you'll see a Live Chat login under the Chat tab of the Control Panel for your event. To login to the chat interface, input your name in the field with 'Name' and then click the 'Start Chat' button or hit enter.

Note: If chat is not enabled in the settings the Chat tab will NOT appear in the Control Panel

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Once logged in, you are connected and can begin chatting with your audience. As the host you also have the ability to allow only Hosts to post or to allow guest post's as well. The default setting is for everyone to be able to chat but if you would like to change that setting you can only do so while the event is in progress.

Note: Our system has events begin 15 minutes before the scheduled start time so that guests can connect to the line, you can make the changes to the chat settings at that time.

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Using Chat as a Guest

When attendees arrive at your event page it will have the same appearance as normal, with the addition of a chat box below the connection options. Depending on the size of the screen resolution you may need to scroll down to see the chat box.

To join the chat as a guest input your name in the in the field that says 'Your Name' then click 'Start Chat' or press the Enter key on your keyboard.

Note you cannot leave the name field blank and participate in the chat but you do not have to join the chat to see the messages.

Once you have entered your name and started the chat you enter your messages in the field below the chat box and click 'Send Message' or press the Enter key on your keyboard. 

Transcript

As the host you always have access to the chat transcript in your Control Panel's Chat tab but it is not shown on the replay page by default. If you would like to have it shown on the replay page you can enable that in the Replay Page Settings. To get there click Events > Event List > Event Title > Replay Page Settings (Not the link Replay Page). Once there if you have a recording in place and had a chat during the live event you will have the option to show the chat transcript on the replay page as well.

Host Chat Transcript (Always available in the Control Panel for the event)

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To enable the chat replay click Events > Event List > Event Title > Replay Page Settings (Not the link Replay Page). Once there if you have a recording in place and had a chat during the live event you will have the option to 'Show Chat transcript on replay page' as well.

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This is a sample view of the chat on the replay page if the transcript is enabled.

 

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