Our system makes an audio backup recording for every scheduled conference, so your conferences will not be lost if you forget to start a recording. However, it will take a few steps to enable your backup recording on your replay page.
Also note that the backup recording is the audio for the ENTIRE conference, so it will include a 15 minute period of hold music both before and after the actual call recording itself. If you wish to edit this out before uploading, please see this article.
***If your event has slides contact support for help getting the slides adjusted to match***
Step 1: Download Your Backup Recording
From the Event List page, click on the Title of the event, and then the Event Recordings link in the Event Management area:
Click on the Backup Recording link and the file will begin downloading.
Step 2: Cut Out The First 15 Minutes of On-Hold Music
You'll need an audio editor to trim the file, since the first 15 minutes is usually on-hold music or silence prior to the beginning of the event.
Step 3: Upload Your Trimmed File to the Event Recordings Page
Navigate to to the Event Recordings page. Towards the bottom of the page, browse for your trimmed MP3 file, and upload it to the system:
Once you get your confirmation message, your backup recording has been successfully uploaded:
Enabling Backup Recordings Tips
1. You may need to go to the Replay Page Settings area (Event > Event List > Event Title > Replay Page Settings) to ensure that you have replays enabled for this event.
2. Backup recordings are automatically available for 30 days after the event ends. If it's past the 30-day window, we can restore your backup recordings, just let us know your Member ID and the date and time of the event.
3. Backup recordings are of the audio only; there are no backups of the slides+audio sequence. If your event requires slides, they will need to be re-recorded. This is possible using the backup audio and setting up a new event to re-record the slides - please ask a support representative for assistance.