Troubleshooting Phone Connection and Sound Quality Problems

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Help! I Can't Connect to the Conference!

If you cannot connect at all, the best solution is to hang up and try a different phone number. Two numbers to try immediately are (425) 440-5010 or (929) 223-3001 using the same host or guest PIN codes.

You can also try any number on our list of U.S. and International Dial-in Numbers using the same host or guest PIN codes. Since calls are routed differently across the public telephone network, simply dialing a different number may be all you need to do.

Since specific phone service providers might have intermittent problems, you can also try to use a phone on a different network (e.g., if Verizon won't connect, try a landline or VOIP phone).

If you still cannot connect, you might try connecting with Web Call or Skype. If you are an attendee and don't need to speak into the conference, you can also join with our listen only Broadcast (webcast) connection option.

Sound Quality Tips 

1. Use a quality landline or VOIP phone. Cell phones will work, but cell phone towers have limited bandwidth, so to save on costs, cell phone companies will "squeeze" each connection as much as possible. That allows them to connect more calls to each tower, but sound quality suffers.

2. Don't use a speaker phone. Speaker phones can sound distant and echoey. 

3. Don't turn your phone volume all the way up. Having a very loud phone can sound distorted to other callers and potentially create an echo.

4. Consider using a quality headset

5. Speak at a normal conversational volume. Don't shout, and don't speak too softly.

6. Slow down. When in a virtual meeting, it's more difficult for people to follow you. Enunciate your words and take a little extra time getting through your material.

Troubleshooting Sound Problems

1. Broken or digitized sound. Can indicate a weak cell phone connection, or internet problems on a VOIP phone. Typically goes away on it's own, but if not, hang up and try calling in again.

2. There's an Echo on the line. See this article on troubleshooting echoes

3. For other sound quality issues, contact our tech support team. 

 

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